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Alexandre JOSEPH


Service Reliability Engineer & Team Leader @



#Language skills


GR - beginner       GM - beginner       
CH - beginner       PL - mastery       
FR - mastery       UK - fluently       

#Sectors


#Contact

contact@macgyverski.com
(+33) 06 71 26 20 17
France, Pas-de-Calais, Arras

www.macgyverski.com

#Technical experience

security (8/10)
apache (8/10)
linux (10/10)
vsphere (10/10)
gimp (8/10)
blender (7/10)
powershell (5/10)
proxmox (10/10)
hardware (6/10)
raspberry (8/10)
computers fixing (10/10)
c sharp (6/10)
snort (7/10)
java android (6/10)
arduino (8/10)
firewall (9/10)
msoffice (5/10)
php (7/10)
freecad (7/10)
red hat (9/10)
mysql (7/10)
javascript (7/10)
windows (10/10)

#Career history


   10/2016 - today       IBM ISC Lille, France
Service Reliability Engineer - Team Leader
Windows support lvl3 for INDUSTRY, T&T
Project activity (working with Architects, Projects Managers, Service Managers and Security Managers)
Inventing tools and automation to save human time, reduction of tickets volume by 90%
Documentation and distribution of data required to manage the infrastructure
Team Lead and reliability of customer satisfaction, management of 5 major crisis's
Creation, Dev, Hosting, Tool Lifecycle of a internal customer resume - IBM Problem Matrix - used by 100 users on daily basis
iot@ibm - creation of a service defined by micro-computers to deliver information to IBMers
booking@kyndryl - development of a tool for office visit reservation (250 target users) next to the covid19 crisis
cv@kyndryl - development of a tool to create internal CVs that will be shared with our customers
Network security with vmware hypervisor packet filtering


   05/2016 - 09/2016       IBM ISC Lille, France
Subject Matter Expert
Online Bank project - Oney Banque accord - RETAIL
Windows lvl1 up to lvl3 support
vCenter & ESX lvl1 up to lvl3 support
Hardware contract management with vendor - HP
Landesk patching
Virtual patching of old legacy servers
2 major crisis management


   03/2016 - 05/2016       IBM ISC Lille, France
Subject Matter Expert - PUBLIC
Windows administrator covering lvl1 up to lvl3
Nessus security tools - continues scan & threat protection
Virtualization with VMware vCenter server 5.5
ITIL process internal certification
Preparation of a linux kernel + RHEL release for company needs (120 endpoints)


#Prior experience

   09/2015 - 02/2016       Atos Worldline - RETAIL
Xaas PaaS
Project Description: Subject Matter Expert
Project Contribution:Backlog volume reduction


   09/2012 - 09/2015       PSA Peugeot Citroen - INDUSTRY
Work-study Internship
Project Description: IT Project manager
Migrate infrastructure of 250 desktop/laptop PCs, 50 printers, 2ESX + DRP 2ESX, internal tools to PSA infrastructure.
Project Contribution:Creation & Development & Hosting of 3 tools service oriented - printing, data management.
Different projects of migration